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Refund & Return Policy

Last Updated: July 8, 2026

At Veslora, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help.

Please read our return and refund policy carefully before making a purchase.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

  • The item must be unused and unworn.
  • The item must be in its original condition.
  • The item must be returned in its original packaging.
  • Proof of purchase or order confirmation is required.

Returns that do not meet these conditions may not be accepted.

Non-Returnable Items

The following items cannot be returned or exchanged unless they arrive damaged or defective:

  • Personalized or custom-made jewelry
  • Engraved items
  • Gift cards
  • Final sale or clearance items
  • Earrings (for hygiene reasons, unless defective)

Damaged or Incorrect Orders

Please inspect your order upon delivery.

If you receive:

  • a damaged item,
  • a defective product,
  • or the wrong item,

please contact us within 7 days of delivery at:

Email:
veslora.co@gmail.com

Please include:

  • Your order number
  • A description of the issue
  • Clear photos of the product and packaging

We will review your request and provide an appropriate solution as quickly as possible.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • Your refund will be issued to your original payment method.
  • Processing times may vary depending on your payment provider.
  • Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently do not offer direct exchanges.

If you would like a different item, please return the eligible product for a refund and place a new order.

Return Shipping

Customers are responsible for return shipping costs unless:

  • the item arrived damaged,
  • the wrong product was received,
  • or the item is defective.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages.

Order Cancellations

Orders may be cancelled within 12 hours of purchase if they have not yet entered production or shipping.

Once an order has been processed or shipped, it cannot be cancelled.

Lost Packages

If your package appears to be lost in transit, please contact us.

We will work with the shipping carrier to investigate the shipment and assist you in resolving the issue.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

Veslora

Email:
veslora.co@gmail.com

Business Address:
418 Broadway
Albany, NY 12207
United States